On December 31, 2014 the agency held a press conference detailing a new process for accepting applications for the Low Income Heating Energy Assistance Program at 618 W. Anderson Street in Savannah, GA at 10:00 AM.
On January 3, 2016 at 7:00 pm EOA began a new process for accepting appointments for low-income residents living in Chatham County. This year the process will be different than in previous years where potential recipients waited in long lines for appointments for long hours. This year that will all change, all appointments will only be taken by phone or on line by computer or using a smart phone. The call in number for appointments is, 1 (912-721-7910) and the website to register on line is eoasga.org.casescheduler.com. The call in lines will be open 24 hours a day until all appointments have been taken. There will be no appointments made in our office. The first face to face appointments using this new process took place Tuesday, January 5, 2016. Potential applicants can also reach online by going to their website, eoasga.org and click on the link to the website for an appointment.
This new system, IT Front Desk Scheduler, has up to have six dedicated lines for appointments. The system will prompt the caller to choose between two appointment dates. Once an appointment has been scheduled the system will inform the potential customer what document he or she must bring to the appointment. In addition the customer will be contacted by phone or email (if one is provided) as a reminder of their appointment date and time and the documents they will need to bring with them. This system is currently in use by over 100 community action agencies around the country that administer the Low Income Heating Energy Assistance Program.
This new process will prevent low-income individuals from waiting in long lines for an appointment in inclement weather.