Buy Local Savannah, the Downtown Business Association, the Savannah Area Tourism Leadership Council and Savannah Waterfront Association have joined forces again this year to present the 3rd Annual Celebration of Service, a special tribute to customer service, on Thursday, June 18, 2009 at the Savannah International Trade & Convention Center.
The Celebration of Service is proudly sponsored by Yates-Astro.
Registration and networking for the event begin at 11:30am with the luncheon taking place from 12noon-1:30pm. This year’s event will also feature a workshop from 1-2:30pm.
“The synergy of the community coming together to celebrate what truly makes an organization special is very exciting! Especially during these tough economic times, it is critical to set yourself apart and exceptional service is the best way to achieve this,” said Marti Barrow, Executive Director of the Tourism Leadership Council. “I am confident that our keynote speaker, Phillip Van Hooser, will be one of the best Savannah has heard in a long time! This event serves as a well-deserved tribute to everyone who strives to offer quality customer service on the job every day.”
The luncheon includes a keynote address by Phillip Van Hooser, MBA, CSP, national speaker and author of 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty.
His topic will be on the “Secrets of Service Professionalism.”
This is a great opportunity to learn exciting ways to reach excellent customer service within your business. Anyone can benefit from this information and rest assured you will leave having learned: – How to connect immediately with every customer – Design a personalized service solution for each customer’s needs – Offer special treatment that creates a lasting, positive impression – Create winning, long lasting relationships with your customers – Turn your customers into repeat buyers who recommend you again and again
This year’s event will also offer a workshop to “Dig Deeper into the Secrets of Service Professionalism,” by Mr. Van Hooser following the luncheon. This will allow those who wish to learn more about the secrets to get some more personal time with an expert!
Most importantly, Celebration of Service will also feature an awards presentation to individual(s) who have exemplified outstanding customer service at local businesses that have made a difference.
For ticket information and to make reservations, please visit the TLC website, www.tourismleadershipcouncil. com, click on calendar and then go to the date of the event or call the TLC office 912-232-1223.