City’s 311 Line Extends Hours to Better Serve Citizens

2009-06-24 / Social & Community News

The City of Savannah has launched extended hours for its 311 Call Center, making it even more convenient for citizens to access City services.

Citizens can now call 311 on their telephone from 8 a.m. to 8 p.m. Monday through Friday to request any nonemergency City service. Previously, the Center closed at 5 p.m.

Citizens can also make a 311 service request 24 hours a day, seven days a week via www.savannahga. gov and clicking on "City Services" on the Home Page.

Launched in 2006, 311 is designed to make City services more accessible to citizens.

Instead of having to wade through dozens of individual department phone numbers, a citizen only has to dial 311 to be connected to City-wide customer service.

Citizens can use 311 to request services, report problems or receive information from the City.

Common reasons to call 311 include scheduling bulk item pickup or to report missed trash collection, a pothole or pavement issue, broken water lines, graffiti, derelict vehicles, blighted property, downed tree limbs, trash in the public rights of way, or issues with City property or landscaping.

Since its launch, 311 has routed over 60,000 work orders to City departments.

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